231118 unforeseen challenges [Idol EN]
Dear fans and customers,
I am reaching out to sincerely apologize for the delay in shipping your recent purchase with us. This being our first merchandise release, we have encountered some unexpected challenges that we are working to address.
In addition to the complexities of launching our first product line, the ongoing conflict in Israel has presented us with unforeseen challenges that have impacted our operations. We understand how crucial timely deliveries are, and we deeply regret not communicating this sooner.
To make sure we still deliver before the end of the year, we are working with experienced merchandise partners who are assisting us.
For any further questions or concerns regarding this matter, please feel free to reach out directly to me at xxxxx. I will do my best to find a solution, and we will find a way to make it up to all of you.
Thank you for your understanding and patience.
Best regards, Aviel Basin CEO of idol